Frequently Asked Questions
Everything you need to know about our home-grown goodness.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled, eco-friendly packaging and expedited shipping methods to ensure that our family's recipes arrive at your doorstep as fresh as the day they were made.
Are your ingredients organic and locally sourced?
Yes, we prioritize sourcing from local farmers and use organic ingredients whenever possible to maintain the highest quality and support our community.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary needs?
We offer a variety of gluten-free, vegan, and nut-free options. You can use our website filters to find products that suit your family's specific dietary requirements.
How can I track my delivery?
Once your order is hand-packed and shipped, you will receive an email with a tracking number so you can follow your package's journey from our kitchen to yours.
Can I include a personalized message for a gift?
Absolutely! During checkout, you can add a custom note which we will hand-write on a beautiful card to give your gift that extra family touch.