Returns & Exchanges
At From our family to yours ♡, we take great pride in the quality of our food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a 14-day window for reporting any issues or requesting an exchange for damaged goods.
Contact Our Family
Send an email to our support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Photo Proof
To help us maintain our high standards, please include clear photos of the product and packaging if your order arrived damaged or incorrect.
Receive Authorization
Our team will review your request and provide a return authorization code or confirm your eligibility for a replacement or refund.
Resolution Process
Once approved, we will ship out a fresh replacement at no extra cost to you or process a full refund to your original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing